Terms & Conditions
TERMS AND CONDITIONS OF SALE
The displaying of products and/or prices on this Site constitutes an invitation to treat only. No contract shall come into existence until we accept your order, and we reserve the right to accept or reject any order in our absolute discretion. Any acceptance will be subject to these terms and conditions, to the entire exclusion of any others you may seek to impose. We reserve the right to change and/or withdraw any product displayed on this Site without notice at any time before your order is accepted.
Products and prices displayed on this Site are subject to change and availability. Every effort has been made to reflect products as accurately as possible, but they may vary from the pictures and descriptions displayed.
The prices displayed on this Site are quoted in Australian Dollars. The prices include GST at 10%, and are subject to change if the applicable rate of GST changes before your order is accepted. Prices are quoted exclusive of postage and packing, which will be charged at the rates specified below.
We endeavour to ship same day for orders received before 3pm. For orders received after 3pm we will ship next day. You should allow 1-3 days for delivery within Australia. Due to weight and destination variations, freight charges given are approximate charges for small parcel delivery within Australia.. If a freight charge is to be increased from that shown on the order confirmation, we will seek your approval prior to processing your order. This is especially the case with regard to machinery purchases and for shipments outside Australia. If you would prefer us to use your own specified courier, please advise in the "special instructions" box when filling in your order. Please call us if you have any queries.
RETURNS AND EXCHANGES
Returns Policy We will offer a refund or exchange on an unused, undamaged item within 14 days of dispatch. The date your items were dispatched by us will be detailed in the documentation that arrives with your order. If you return an item that the company agrees is faulty, we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us by registered post (this does not affect your statutory rights). If you are returning an item you believe to be faulty more than 14 days after it was dispatched to you, please call us before returning the item to discuss the perceived fault and the procedure to follow. If you are returning an item because it is unsuitable, we will only refund the cost of the returned item, and you will be liable for the postage you paid when returning the item to us. Refunds will be made to the card used to purchase the items. Returns Procedure If you wish to return any items to KGS Diamond Australasia Pty Ltd please; Wrap your item/s safely and securely to avoid damage in transit back to KGS Diamond Australasia Pty Ltd Include your details within your return package. Send your package back to KGS Diamond Australasia Pty Ltd 50 Corella Road, Kirrawee NSW 2232 Sydney, Australia We recommend you send it by registered post or courier, (please note KGS Diamond Australasia Pty Ltd will be unable to refund items you were returning but were lost in the post) If you wish to update or delete your personal information, or if you prefer that we do not email you to tell you of promotional offers, please e-mail us. We reserve the right to amend these terms and conditions at any time without notice.
- Information you provide us when you purchase goods or services. This information will include your name, address and contact details. .
- Information derived from communications between us and you.
We also collect information about you when you download files from our website www.kgsdiamond.com.au. The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.
How we use your information
We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:
- To establish and maintain your relationship as a customer of KGS Diamond Australasia Pty Ltd.
- To provide the products and services you have requested from KGS Diamond Australasia Pty Ltd.
- To administer and manage those products and services.
- To answer your inquiry.
- For direct marketing by email, specials on products or services you have shown interest in.
If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from KGS Diamond Australasia Pty Ltd which you would not like to receive, please contact us and we will remove your name from our mailing list. Access to your personal information In most cases, you can gain access to the personal information that KGS Diamond Australasia Pty Ltd holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.
KGS Diamond Australasia Pty Ltd will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. The Internet is not always a secure method of transmitting information. Accordingly, KGS Diamond Australasia Pty Ltd cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information